FAQ

Account Security

• BitMart Upgrades System Security Policy
• [IMPORTANT] Please Pay Attention to the Security of Your BitMart Account
• Warm Reminder: Beware of Fraudulent Staffs and Phishing Websites

User Guide

• BitMart Tutorial Video
• Identity Verification (KYC) Tutorial
• [Fiat to Crypto] How to Buy Coins with MoonPay
• How to Add Two-Factor Authentication
• How to Add Trading Pair(s) to My Favorite
• How to Create An API

See all 11 articles

Trading

• Fees
• Instruction on Using BMX to Pay Trading Fee
• What's Taker and Maker?
• Token Confirmation Requirements & Blockchain Explorers
• Which Exchange Supports BMX?
• ALTS Market Trading Rules

See all 8 articles

Deposit/Withdrawal

• Forgot to write Memo/Wrote a wrong Memo
• Sent coins to a wrong address
• Deposited wrong coins
• Withdraw to a wrong address

Two-Factor Authentication (2FA)

• Guide for Adding Token-Based 2FA on App
• Unbind or Reset My Google 2FA
• Google Authenticator Guide

About BMX

• About BMX
• Contract Address
• BMX Price

Simplex FAQ

• Restricted Countries List
• Simplex Fees & Limits

Community

• Social Media Channels
• BitMart Multi-language Telegram Communities

Contact Us

• Get Listed on BitMart
• Collaborate with BitMart
• Want to Help BitMart
• Want to Get Help from BitMart